Customer Success Manager

About the role

This is a player-coach role in our Customer Success function. You will own a book of enterprise accounts directly — driving adoption, spotting expansion signals, and generating CS-qualified leads — while also raising the bar for the CS team around you through coaching and better operating practices. You will work hands-on with our delivery teams and account executives so that customers see value continuously, not just at renewal time. There is no sales quota; your success is measured in adoption and customer outcomes.

Team

Applied AI — Customer Success

Experience

8+ years overall, including 5–8 years in enterprise customer success

Location & work mode

US Hybrid/Remote

Responsibilities

• Own a book of enterprise accounts directly, driving adoption and spotting expansion signals
• Generate CS-qualified leads without carrying a sales quota
• Work hands-on with delivery teams and account executives to ensure continuous customer value
• Coach and elevate the CS team through better operating practices

Requirements

• Enterprise CS management experience with 5–8 years managing enterprise customers through onboarding, adoption, and growth
• A serious book of business: accounts averaging $100K–$250K in annual value, with a total book in the $2.5M–$5M range
• Proven ability to drive product adoption and generate CS-qualified leads without a quota
• Cross-functional partnership with delivery teams, account executives, and account managers
• Enterprise AI industry background with experience delivering AI solutions to enterprise clients
• Hands-on, detail-oriented approach with strong communication skills

Cherry on top

• A consultative approach that guides customers toward better decisions
• ROI-driven solutioning that frames recommendations in measurable business return

Benefits

• An extensive PTO policy
• Company-paid subscriptions to leading AI tools
• Hybrid structure with office days for collaboration and remote days for deep work
• Work alongside a high-caliber team of engineers and operators
• Autonomy and ownership with space to drive outcomes and personal growth
• Merit-based evaluation of ideas and leadership opportunities