Customer Success Manager

Reports to: Sr. Manager, Creator Success
Location: Remote from the U.S.
Role Type: Full-Time

About the role

At LTK, our Creator Success Account Executives don't simply manage accounts, they help creators build thriving businesses. As a trusted business advisor, you'll partner with a portfolio of creators to understand their goals, develop personalized growth strategies, and coach them to take action. You'll combine relationship-building, data-driven insights, and sales enablement to help creators maximize their success on the LTK platform. Success is measured by the growth of your creators, not by closing new business. We're looking for someone who builds trust, influences action, and treats every creator's success as their own.

Responsibilities

• Build trusted relationships with a portfolio of creators and serve as their strategic business advisor.
• Develop personalized growth strategies using creator goals, performance data, and industry insights.
• Coach creators to adopt new strategies, products, and opportunities that drive measurable business growth.
• Drive retention, engagement, and revenue growth across your portfolio.
• Analyze creator performance and translate data into clear, actionable recommendations.
• Advocate for creators by sharing insights with Product, Marketing, and Brand teams.
• Stay ahead of creator economy trends and educate creators on emerging opportunities.

Requirements

• 3+ years in Customer Success, Strategic Account Management, Consulting, Sales Enablement, Partnerships, or a similar client-facing role.
• Experience supporting solopreneurs, small businesses, or creators as a strategic partner, not a vendor.
• Experience growing customer relationships through strategy, coaching, and business consulting.
• Strong analytical and communication skills with the ability to turn insights into action.
• Experience supporting creators, small businesses, or digital brands is preferred.
• Excellent communication skills (oral/written) and presentation skills.
• A mindset focused on seizing opportunities and moving with urgency.
• CRM experience (HubSpot or equivalent) preferred.
• Passion for the creator economy and helping businesses grow.

Skills

• Build authentic relationships and earn trust quickly.
• Love coaching customers and influencing action, not just giving advice.
• Balance empathy with accountability and know how to push people toward ambitious goals.
• Are persistent, proactive, and energized by helping others succeed.
• Use data to solve business problems and build thoughtful strategies.
• Thrive in consultative conversations with entrepreneurs and creators.

Benefits

• Competitive compensation and benefits package to meet the needs of you and your family.
• 401(k) with LTK company matching.
• Medical Insurance, Vision Insurance, Dental Insurance.
• Paid Maternity Leave and Paid Paternity Leave.
• Summer Fridays and Flexible PTO.

About LTK

Founded in 2011, LTK is the global technology platform purpose-built to empower lifestyle creators to monetize their content. The full-service platform connects brands, creators, and shoppers with a world-class shopping app and trusted tools and technology that make content instantly shoppable. Today, premium lifestyle creators in 160+ countries drive more than $5 billion+ in annual retail sales through their LTK Shop profiles. More than 40 million consumers turn to LTK Shops in the LTK shopping platform each month to find inspiration and instantly shop the styles recommended by their favorite creators. More than 8,000 retailers and 1M brands partner with LTK to gain access to its global creator network for content that converts against performance-driven, cross-channel KPIs. LTK is headquartered in Dallas, TX, and currently operates on five continents.

Our mission: To empower the world’s premium lifestyle Creators to achieve maximum economic success.