Customer Success Manager
LS Solutions · Greater Albany, Georgia Area · Today
OTHRFull-time
Responsibilities
- Manage strategic customer engagement and retention for top-tier accounts
- Build deep relationships, understand client needs, and drive platform adoption
- Guide customers through lifecycle stages, promoting best practices and value realization
- Monitor customer health signals to identify risks and growth opportunities
- Execute sales methodologies to deepen discovery and influence outcomes
- Collaborate across teams, share customer feedback, and enhance processes
- Leverage tools like Salesforce, Tableau, Outreach, and Gong for impact assessment
- Support scalable customer education initiatives such as webinars
Qualifications & Skills
- 3+ years in Customer Success, Account Management, Sales, or client-facing roles
- 1+ years experience with CRM software, preferably Salesforce
- Strong communication, sales acumen, and analytical mindset
- Excellent time-management and adaptability skills
- Passionate about small business success and relationship building
- Bonus: SaaS or fintech experience, and prior small business engagement