Customer Success Manager

Role Overview

We are hiring a Customer Success Manager (or Senior Customer Success Manager depending on experience level) to join our growing team. This role is the tip of the spear of Liine’s post-sale strategy.

Responsibilities

• Act as your assigned customers’ primary point of contact and advocate at Liine
• Build strong relationships with customers (primarily CMOs and VPs of Marketing), industry partners and other referral sources
• Work with the Sales, Implementation and Support teams to make sure the setup of the account addresses the need states of the customer
• Ensure customers realize full value of Liine within their first 90 days on the platform
• Help customers and their marketing agency partners understand how to utilize Liine to achieve maximum ROI
• Be a team player with a growth mindset

Qualifications

• 1-10 years of customer success or consulting experience (we are open to entry level candidates and recent graduates who show exceptional potential)
• Comfort with quickly learning a technical product and applying that knowledge to customer success conversations
• Ability to translate technical concepts into clear and concise communication with customers
• Level-headed with a strong sense of empathy and a talent for active listening
• Highly-motivated with a positive, can do attitude
• Very strong attention to detail
• Ready to thrive in a fast-paced, entrepreneurial environment