Customer Success Manager

About the role

We are hiring a Customer Success Manager (or Senior Customer Success Manager depending on experience level) to join our growing team. This role is the tip of the spear of Liine’s post-sale strategy. The core responsibility is to drive customer adoption of Liine's product, making it the new foundation for how our customers evaluate marketing performance and optimization. When done correctly, Liine can be the single most impactful piece of marketing tech used by our customers. The Customer Success Manager requires a rare blend of strategic thinking, excellent communication, and surgical execution. This is a hybrid role. We work from our downtown Raleigh office on Mondays, Wednesdays and Fridays, with the option to work remotely on Tuesdays and Thursdays.

Responsibilities

• Act as your assigned customers’ primary point of contact and advocate at Liine
• Build strong relationships with customers (primarily CMOs and VPs of Marketing), industry partners and other referral sources
• Work with the Sales, Implementation and Support teams to make sure the setup of the account addresses the need states of the customer
• Ensure customers realize full value of Liine within their first 90 days on the platform
• Help customers and their marketing agency partners understand how best to utilize Liine to achieve maximum ROI
• Be a team player with a growth mindset

Qualifications

• 1–10 years of customer success or consulting experience (we are open to entry level candidates and recent graduates who show exceptional potential)
• Comfort with quickly learning a technical product and applying that knowledge to customer success conversations
• Ability to translate technical concepts into clear and concise communication with customers
• Level-headed with a strong sense of empathy and a talent for active listening
• Highly-motivated with a positive, can-do attitude
• Very strong attention to detail
• Ready to thrive in a fast-paced, entrepreneurial environment

Benefits

• Competitive base salary
• Generous equity package
• 4% 401K contribution match
• Health, dental and vision insurance
• Short and long-term disability insurance
• Unlimited PTO