Customer Success Manager

About the role

The Customer Success Manager of State Implementations plays a pivotal role in ongoing project maintenance and relationship management, driving value for customers. Key responsibilities include delivering Gross Retention Rate (GRR) and Net Revenue Retention (NRR) impact within a growing organization, demonstrating measurable results in State Department of Education (DOE) or similar large-scale settings, and leveraging various customer success metrics to identify trends across the book of business.

Qualifications

• Bachelor's degree in a relevant field (Education, Data Science, Business, etc.)
• Proven track record of achieving GRR and NRR targets
• Experience working with state-level education systems or large-scale data environments
• Familiarity with SaaS implementation and maintenance processes

Benefits

Unlimited vacation
4% 401k Match
Competitive Healthcare

Pay

Commensurate with experience

Schedule

Full-time, remote work