Customer Success Manager

Sustainability/Traceability Customer Success Manager

Responsibilities

• Support fashion brands and standards in understanding and deploying TextileGenesis™ traceability platform.
• Train and onboard suppliers, providing support throughout the traceability program management process.
• Collaborate with cross-functional teams including sustainability, sourcing and supply chain, IT, communications, and business development.
• Build strong customer relationships with people from diverse business and cultural backgrounds.
• Communicate effectively with clients from around the world.

Requirements

• Excellent written and oral communication skills.
• Excellent in Spanish and English.
• Excellent analytical and presentation skills.
• Experienced in managing and leading projects.
• Able to work with cross-functional teams and independently.
• Able to analyze and predict situations, and handle unforeseen challenges proactively.
• Proven track record of successfully achieving or overachieving targets.
• 5+ years of work experience in fashion/sustainability.
• Bachelor’s degree in Engineering or MBA from Tier-1/2 schools is a plus.

Qualifications

• Strong passion for sustainability and driving change in the fashion textile industry.
• Ability to stay ahead of the curve in delivering customer excellence.
• Willingness to challenge the status quo and think from first principles to solve complex problems.

Benefits

• Flexible remote work with occasional office visits to New York.
• Opportunity to work on a pioneering traceability platform in the fashion industry.
• Work in a diverse and inclusive environment with a focus on open communication and teamwork.

Pay

• Competitive salary commensurate with experience.

Schedule

• Primarily remote with occasional time spent in the New York Office.