Customer Success Manager
Lead Forensics · Scottsdale, AZ · 1 mo ago
On-siteInformation Technology$80k–$85k/yrFull-time
About the role
Lead Forensics is a dynamic, innovative SaaS company that identifies businesses visiting clients’ websites and helps convert those passive visitors into actionable leads. As the company continues to grow, it is seeking motivated, customer‑focused Customer Success Managers to drive client retention and contribute to revenue growth.
Responsibilities
- Build and maintain client relationships throughout the contract lifecycle.
- Provide support and assistance to clients, identifying further use cases to increase value.
- Regularly liaise with clients to develop strategies and contribute to revenue growth through upselling and contract expansion.
- Host online meetings with various stakeholders to review progress toward desired outcomes.
- Identify, qualify, and resolve customer issues, collaborating with internal departments such as Support and Product when needed.
- Negotiate contract renewals and expansion proposals.
- Work toward weekly KPIs and monthly targets, both individually and as a team.
Qualifications
- Background in Sales, Account Management, or Customer Success.
- Experience using CRM systems.
- Previous experience interacting with Director‑level individuals.
- Intermediate to advanced Microsoft Office skills (Word, Excel, PowerPoint, Outlook).
- Strong communication skills.
- Strategic thinker with problem‑solving abilities.
- Strong negotiating skills.
- Proven track record of working toward targets and KPIs.
Pay
Base salary up to $65,000 plus commission. Structured career progression offers a $5,000 salary increase every six months based on performance. Typical total earnings (base + commission) are:
- First year: $80,000 – $85,000
- Second year: $90,000 – $95,000
- Third year and beyond: $100,000+
Schedule
On‑site work required three days per week at the Scottsdale, Arizona office. Remote work is not offered.
Benefits
- Full medical, dental, vision, life insurance, and 401(k) with company match.
- Employee Assistance Program.
- 20 PTO days, 9 public holidays, and your birthday off.
- Quarterly incentive trips abroad for top performers (e.g., Aruba, Barbados, Las Vegas).
- Two paid volunteer days plus company‑planned fundraisers and volunteer events.
- Social team events such as Diamondbacks games, wine & paint nights, kickball leagues, etc.