Customer Success Manager

Base salary up to $65,000, plus commission (Hybrid working – 3 days a week required in the Scottsdale Office).

About the role

Lead Forensics is a dynamic and innovative SaaS company that is revolutionizing the industry. Our software identifies businesses visiting our clients’ websites, helping convert passive visitors into actionable leads. We pride ourselves on cutting-edge technology and delivering exceptional value to customers. As we grow, we’re seeking motivated, customer-focused Customer Success Managers to drive client retention and contribute to revenue growth.

• Building and maintaining client relationships
• Providing support and assistance throughout the contract lifetime
• Identifying further use cases to increase value and developing strategies
• Contributing to revenue growth by upselling and expanding client contracts
• Hosting online meetings with stakeholders to review progress toward desired outcomes
• Identifying, qualifying, and resolving customer issues, collaborating with internal teams (Support/Product) as needed
• Negotiating contract renewals and expansion proposals
• Working toward weekly KPIs and monthly targets, both individually and as a team

Requirements

• Sales, Account Management, or Customer Success background
• Experience using CRM systems
• Previous experience interacting with Director-level individuals
• Intermediate to advanced Microsoft Office skills (Word, Excel, PowerPoint, Outlook)
• Strong communication and problem-solving skills
• Strategic thinker with negotiation expertise
• Proven track record of working toward targets and KPIs

Pay

Base salary up to $65,000, plus commission. Structured career progression with promotion opportunities every 6 months and a $5,000 salary increase at each stage, based on performance. Typical earnings (including base and commission) for Customer Success Managers:

• First year: $80,000–$85,000
• Second year: $90,000–$95,000
• Third year and beyond: $100,000+

Benefits

• Full benefits: Medical, Dental, Vision, Life Insurance, 401k, and Employee Assistance Program
• 20 PTO days, 9 public holidays, and your birthday off
• Quarterly incentive trips abroad for top performers (recent destinations: Aruba, Barbados, Vegas)
• 2 paid volunteer days, plus company-planned fundraisers and volunteer events
• Social team nights out (e.g., Diamondbacks games, Wine & Paint nights, Kickball Leagues)

Schedule

Hybrid working – 3 days a week required in the Scottsdale Office.