Customer Success Manager

About the role

Kyriba is a global fintech leader empowering CFOs and finance teams with cloud-based treasury, payments, risk management, and working capital solutions. We serve 3,000+ customers worldwide, managing $15 trillion in payments annually and helping businesses optimize liquidity performance across the enterprise. We're on a mission to become the most sought-after cloud technology company globally.

Responsibilities

• Engage with Kyriba's US customers to drive and accelerate their value realization and ensure business outcomes are met through consumption of their purchased solutions and success service entitlements — achieving mutual success across the customer lifecycle.
• Manage a broad portfolio of customers across the United States, delivering consistent, high-quality engagement across all accounts.
• Proactively engage customers to ensure they adopt full product functionality and realize maximum value from Kyriba — anticipating needs before customers raise them.
• Facilitate regular customer meetings, including executive touchpoints, that measure progress and business impact.
• Take a strong outcome-focused approach, driving value delivery in support of profitable growth and retention goals.
• Develop and document account strategies in Customer Engagement Plans; deliver success through value and insight that is relevant and unique to each customer.
• Identify expansion opportunities to grow Kyriba's footprint through additional services and capabilities.
• Establish, maintain, and grow broad and deep relationships within each customer account, driving a successful customer lifecycle management strategy.
• Facilitate Customer Advisory Councils and support executive-level board member relationships.
• Prioritize multiple competing priorities and stakeholders with urgency, independence, and sound judgment — without needing to be directed at every step.
• Proactively collaborate with cross-functional teams to achieve successful customer outcomes, self-directing work across product, implementation, and commercial teams as needed.

Qualifications & Experience

• Experience in Customer Success / Engagement, Account Management, or Sales.
• Strong knowledge of SaaS models and value-based engagement.
• Strong business and financial acumen; treasury domain expertise is a plus.
• Track record of driving client adoption, retention, and growth.
• Strong relationship-building, communication, and stakeholder management skills.
• Problem-solving, negotiation, and organizational abilities.
• High degree of accountability and a "can-do" attitude — you own your outcomes.
• Demonstrated ability to operate autonomously in ambiguous or fast-moving environments; you find the path forward without waiting to be handed one.
• Self-starter with an entrepreneurial mindset — you identify what needs to be done, take initiative, and see it through.
• Customer empathy paired with a bias for action: you listen deeply, then move decisively.
• Experience facilitating executive-level meetings and advisory boards is a plus.