Customer Success Manager
At Jamf, we believe in an open, flexible culture based on respect and trust. Our track record and thriving work environment stem from the freedom we grant ourselves to get the job done right. We take pride in helping tens of thousands of customers around the globe succeed with Apple.
About the role
As a Customer Success Manager (CSM) at Jamf, you will be the post-sale partner for customers leveraging the Jamf platform to manage and secure Apple devices at scale. You will own the customer relationship across your book of business, driving engagement and value realization while partnering cross-functionally to support long-term retention and growth. This role requires a blend of strategic thinking, relationship management, technical fluency in the Apple ecosystem, and expertise in the SaaS customer lifecycle.
This is a hybrid position available to individuals residing in the Minneapolis, MN; Austin, TX; and Eau Claire, WI metro areas. While primarily hybrid, occasional in-office or collaborative workspace attendance may be required for key events or engagements.
Responsibilities
- Serve as the primary post-sale point of contact for assigned accounts, acting as a trusted advisor on Apple device management and security.
- Build and maintain executive-level and operational relationships with key stakeholders.
- Lead strategic account reviews, health checks, and planning sessions aligned to customer goals.
- Drive adoption and maturity of Jamf solutions to achieve measurable customer outcomes.
- Own and facilitate the full renewal process for CS-Owned accounts, including forecasting, quoting, negotiating, and closing renewal opportunities.
- Partner with Sales and Technical counterparts to identify upsell/cross-sell opportunities and support expansion strategies.
- Maintain accurate records in CRM and Customer Success platforms (Salesforce, Gainsight).
Requirements
- 3-5+ years in Customer Success or Account Management within a SaaS environment. (Required)
- Proven experience managing enterprise or mid-market accounts with complex needs. (Required)
- Familiarity with Apple ecosystems (macOS, iOS, iPadOS) and enterprise IT workflows. (Required)
- Strong understanding of SaaS lifecycle, renewals, and customer health metrics. (Required)
- Excellent communication, negotiation, and executive presence skills. (Required)
- Experience in IT, cybersecurity, or endpoint management solutions. (Preferred)
- Technical acumen in MDM, Apple Business Manager, or security frameworks. (Preferred)
- Demonstrated success operating within integrated account teams to align customer success strategies with go-to-market objectives. (Preferred)
Qualifications
- HS Diploma / GED (Required)
- 2 Year / Associates Degree or higher (Preferred)
- Certifications in Jamf Products (Jamf 100, Jamf 170, Jamf 200) (Preferred)
- A combination of relevant experience and education may be considered.
Benefits
- Named a 2025 Best Companies to Work For by U.S. News
- Named a 2025 Newsweek America’s Greatest Workplaces for Gen Z
- Named one of Forbes Most Trusted Companies in 2024
- Named a 2024 Newsweek America’s Greatest Workplaces for Parents & Families
- Named a 2024 PEOPLE Companies That Care by PEOPLE® and Great Place To Work®
- Vertical and horizontal career growth opportunities
- Best-in-class sales-focused Bootcamp training for technical and product knowledge
- Collaborative team environment with achievable targets and shared best practices
- Opportunity to make a meaningful impact for over 75,000 global customers
Pay
The national pay transparency range for this role is $64,340—$119,000 USD, accounting for geographic differences. Base pay is set within a defined range based on role scope, location, budget, skills, experience, and qualifications. Sales and commission-based roles include On-Target Earnings (OTE), combining base salary and estimated commission at 100% of performance targets.