Customer Success Manager

About the role

Coordinate predictive, generative and agentic AI to deliver intelligent customer experiences. Turn digital, conversation, and transaction data into real-time buyer context. Scale AI without scaling risk. Govern AI with a core trust layer for enterprise AI. Activate AI call data across hundreds of platforms. Connect every media dollar to revenue. Orchestrate the right experience for every lead. Maximize agent productivity and performance.

Responsibilities

• Use dashboards, reports, & real-time Smart Alerts to connect campaigns, conversations, and revenue performance.
• Integrate and leverage data from CRM, CCaaS, and marketing apps to scale AI without scaling risk.
• Activate AI call data across hundreds of platforms to improve agent performance and drive more vehicle sales and service appointments.
• Grow policies and revenue through data and AI-powered solutions.
• Maximize bookings and revenue for every voyage and property by analyzing and optimizing caller experiences at every location.
• Engage, qualify, and convert every web form, text, and call to maximize conversion rates and revenue.
• Augment every agent and consumer interaction across your contact center to turn conversations into customers with incredible efficiency.
• Improve agent performance with AI-powered scoring and coaching.
• Drive more vehicle sales and service appointments.
• Grow new patients with HIPAA-compliant solution.
• Double conversion rates with the #1 solution for providers.
• Maximize bookings and revenue for every voyage and property by analyzing and optimizing caller experiences at every location.
• Learn, share & grow with Invoca through ongoing webinars and Masterclass programs.
• See how you stack up within your industry and RSVP to join us live and learn.

Qualifications

Learn why leaders in your industry use Invoca. From search and social to display and CTV, measure and optimize the business impact of paid media and invest every dollar with confidence.

Skills

Smart, hardworking, and creative individuals who are passionate about building SaaS technology that marketers love.

Benefits

No lead gets left behind. AI engages, qualifies, routes, and converts every web form, text, and call to maximize conversion rates and revenue.

Pay

TBD

Schedule

TBD

Company

Our company, leadership, investors & more.

Contact

Visit the compliance, controls, and resources center.

Apply

Apply to join Invoca today.