Customer Success Manager

Customer success at Invertops is about turning a deployment into a daily habit. The product only wins when owners open it every morning and trust the approval loop.

Responsibilities

• Onboard new customers onto the daily approval loop and core workflows.
• Track adoption and outcomes; intervene early when usage stalls.
• Be the customer's advocate internally and surface friction to product and engineering.
• Drive renewals and expansion by proving reclaimed time and margin.

Requirements

• 3+ years in customer success, account management, or implementation for B2B software.
• Strong relationship skills with non-technical, busy operators.
• Data-literate—you can read an adoption dashboard and act on it.
• Comfortable owning renewal and expansion conversations.

Nice to have

• Experience with operational or field-service software.
• Background working with small-business owners.

Remote — US