Customer Success Manager

About the role

We’re hiring a Customer Success Manager to build lasting relationships with our users. You’ll ensure customers succeed with Aurius, helping them maximize value and drive growth.

Responsibilities

• Onboard new customers and guide them through setup.
• Serve as the primary contact for customer accounts.
• Track customer health and proactively resolve issues.
• Share feedback with product and engineering to improve Aurius.
• Drive adoption, renewals, and expansion opportunities.

Requirements

• 3+ years in customer success or account management.
• Strong interpersonal and communication skills.
• Familiarity with SaaS or B2B workflows.
• Proven ability to manage multiple accounts.
• Customer-first mindset and problem-solving ability.

Benefits

• Remote-first, flexible work culture
• Health & wellness benefits
• Paid time off
• Learning & development budget