Customer Success Manager

InfoSum is WPP’s privacy-first data collaboration technology, trusted by global businesses to unlock the full potential of their first-party data without risk. Its patented, cross-cloud, decentralized collaboration technology leverages advanced Privacy-Enhancing Technologies (PETs) to radically transform how companies generate audience intelligence and drive better customer experiences. As the foundational infrastructure underpinning WPP Open, InfoSum powers trusted data collaboration across every cloud, client, and capability.

About the role

The Customer Success Manager (CSM) will be a key member of the North American Client Services team at InfoSum, responsible for driving the adoption and usage of InfoSum's data collaboration platform. This role is critical as InfoSum transitions from a flat-rate SaaS model to a usage-based revenue model, placing heavy emphasis on driving platform adoption and client engagement. After the sales team closes a new contract, the CSM takes ownership of the client relationship. This CSM will manage a portfolio of accounts and will be responsible for making the InfoSum platform indispensable to clients through strong relationship building, understanding their business goals, and aligning them with InfoSum's capabilities. The core focus is on ensuring client stickiness, securing renewals, and identifying expansion opportunities. The CSM will manage a portfolio of approximately 16-20 accounts, including a mix of major brands, publishers, and data providers, alongside smaller customers.

Responsibilities

• Drive adoption and usage of InfoSum’s data collaboration platform in a post-cookie advertising landscape.
• Own client relationships post-sale, ensuring the platform becomes indispensable to clients.
• Build strong relationships with clients, understand their business goals, and align them with InfoSum’s capabilities.
• Ensure client stickiness, secure renewals, and identify expansion opportunities.
• Manage a portfolio of 16-20 accounts, including major brands, publishers, data providers, and smaller customers.
• Articulate success through business outcomes and metrics (e.g., revenue growth, usage increase).
• Drive continuous value delivery and platform usage to earn renewals.

Requirements

• Minimum of 3-5 years in a customer success or account management role within the Ad Tech industry.
• Solid understanding of the paid media marketplace, including decision-making processes, financial flows, and the competitive landscape (DSPs, SSPs, data platforms).
• Ability to articulate success through business outcomes and metrics rather than just relationship management.
• Usage-driven mindset, understanding that renewals are earned through continuous value delivery and platform usage.
• Technical aptitude to grasp how Ad Tech platforms work, enabling credible partnerships with clients and internal teams.
• Proactive, startup mentality with a strong desire to learn, grow, and take ownership.
• Preference for candidates who have demonstrated commitment by staying with a previous company for at least two years.

Qualifications

• Open-minded, inclusive, and collaborative, encouraging the free exchange of ideas and respecting diverse views.
• Optimistic and driven by the power of creativity, technology, and talent to create brighter futures.
• Approaches work with conviction, embracing new ideas and seeking the unexpected.
• Thrives in a collaborative environment, contributing to extraordinary outcomes.

Benefits

• Work with passionate, inspired people in a culture that fosters extraordinary work.
• Opportunities to create, influence, and complete projects at an unparalleled scale.
• Challenging and stimulating work alongside a group of creative problem solvers.
• Competitive benefits package (details available at mybenefits.wpp.com).

Pay

The base salary range for this position is $60,000—$140,000 USD.

Schedule

Hybrid approach with teams in the office around four days a week. Accommodations or flexibility can be discussed during the interview process.