Customer Success Manager

About The Role

Candidates must be located in CA, TX, AZ, or in/near Phoenix, Denver, Seattle, Portland, or Las Vegas, with 30–40 percent travel.

What You'll Do

• Navigate Ambiguity and Drive Clarity
• Diagnose root causes rather than just treating symptoms; connect your actions to outcomes
• Adapt when priorities shift; adjust plans to meet clients where they are while keeping long-term goals in focus
• Design Solutions and Drive Strategic Impact
• Design and apply technical solutions in a high-pressure, complex environment, connecting product capabilities to district needs and presenting bold but grounded paths forward
• Develop deep understanding of client business priorities, goals, and risks
• Own the account plan and narrative: "Here's where you are. Here's where we're going. Here's what greatness could look like."
• Craft business-aligned success plans that drive maturity and ROE
• Escalate early risks and own mitigation strategies using data and evidence
• Build Deep Relationships Across Stakeholders
• Foster deep and meaningful connections across multiple stakeholders — from cabinet-level leaders to operational doers — capably activating those connections to effectively drive impact
• Know when to show up as an executive and when to build informal backchannels; adjust your communication depending on the person you're speaking to
• Position yourself as a consultative, reputable partner who earns trust through credibility and follow-through
• Drive Accountability and Progress
• Maintain account momentum by aligning internal teams and clients around shared goals
• Hold both clients and internal teams accountable to timelines, outcomes, and commitments
• Escalate when needed, but more importantly, unblock proactively
• Prove and Grow Value
• Use data and storytelling to show progress, drive adoption, and frame impact in terms that matter to each audience
• Identify new use cases and opportunities for expansion that are tied to business outcomes

Who You Are

• Someone who wants your work to matter
• Someone who is energized by mission-driven work and motivated by the idea that the work you do can directly impact how schools operate and, ultimately, how students are served
• Someone who thrives in environments where the real decisions are being made
• Someone who enjoys partnering closely with leaders, earning trust quickly, and becoming a thought partner they rely on
• Someone who cares about outcomes, and who takes pride in seeing your work translated into real, visible impact
• Someone who understands the difference between a customer who is satisfied and who is truly successful, and who knows how to close that gap
• Someone who thinks in systems and frameworks, but who is not rigid
• Someone who moves quickly, adapts easily, and brings structure to complex, ambiguous environments
• Someone who anticipates problems and helps your customers stay ahead

Required

• 6+ years in a role with single-point ownership of complex, multi-stakeholder projects or accounts (customer success, consulting, enterprise client services, or complex program management)
• Experience driving success within ambiguous and highly complex, multi-stakeholder environments, ideally K12
• Track record of success navigating competing priorities — aligning stakeholders, holding others accountable, and delivering results under pressure
• Demonstrated experience solving problems with technology — evaluating options, selecting and implementing tools, and driving adoption with end users

PREFERRED

• Experience in K-12 education or public sector
• Experience in a startup or early-stage environment, creating and designing new processes and practices from the ground up

Benefits And Perks

• Healthcare coverage covered at 100% for employees & 35% for all dependents
• Uncapped PTO
• Monthly productivity allowance (work where you thrive! This covers a co-working space, coffee shop, working lunch)
• New hire stipend for remote office set-up
• Monthly wifi reimbursement
• Annual personal office supply stipend
• Stipend for skills development (begins at 1-year anniversary)

Compensation

The on-target earnings (OTE) for this role are $156,000-$170,000 per year.