Customer Success Manager
InEight is a leader in construction project controls software, empowering over 850 companies taking on challenging projects in industries including construction and engineering; transportation infrastructure; mining; water; power and renewables; and oil, gas and chemical. Our integrated modular software manages projects with over $1 trillion globally. Based in Scottsdale, Arizona, InEight supports a remote work model with employees across the United States, Canada, Australia, Sri Lanka, and Europe. As an ISO 9001:2015-registered company and subsidiary of Kiewit Corporation, InEight combines innovation with industry-leading solutions to shape the future of capital projects.
About the role
As a Customer Success Manager, you will play a critical role in delivering successful implementations and long-term value for InEight customers. Partnering closely with Sales, Product, and Technical teams, you will assess implementation needs, define project scope, estimate delivery effort, and validate end-to-end solution design. You will lead implementation services to ensure alignment with customer business processes, strategic objectives, and operational goals while acting as a trusted advisor and customer advocate. This remote position is ideally located within the United States or Canada.
Responsibilities
- Assess customer software implementation needs, including business processes, organizational structure, and technical requirements
- Define implementation scope, estimate delivery effort, and validate end-to-end solution alignment with customer objectives
- Lead implementation engagements by aligning InEight solutions with customer requirements and strategic goals
- Serve as a customer advocate, building and nurturing strong relationships with key stakeholders to support long-term success
- Support customers through organizational change management and adoption of new processes and technologies
- Provide consulting support on industry best practices, implementation strategy, data configuration, reporting, system integrations, and operational processes
- Partner with Sales and Technical teams to develop and deliver customer presentations
- Supervise and guide work of other project-team members
- Contribute expertise in complex technical implementations and construction industry business processes
Requirements
- 7-10 years of construction industry experience leveraging InEight software or comparable construction technology platforms
- Strong background in Project Controls within the engineering & construction industry
- 3-5 years of experience in software implementation, consulting, or customer success roles
- Experience supporting alternative delivery methods with the ability to negotiate contracts, develop proposals, and deliver customer-facing presentations
- Strong workshop facilitation skills with the ability to analyze customer environments and translate findings into implementation plans
- Demonstrated ability to build trusted relationships with customers and guide organizations through technology adoption and change
- Bachelor’s degree or equivalent professional experience
- Excellent written and verbal communication skills
- Self-motivated with the ability to work independently and collaborate effectively in a remote environment
Benefits
- Top-tier medical, dental, and vision plans covering eligible employees and dependents
- Voluntary wellness and employee assistance programs
- Life insurance and disability coverage
- Retirement plans with matching
- Generous paid time off