Customer Success Manager

Position Summary

As a Customer Success Manager, you will play a critical role in delivering successful implementations and long-term value for InEight customers. Partnering closely with Sales, Product, and Technical teams, you will assess the implementation needs of prospective and existing customers, define project scope, estimate delivery effort, and validate end-to-end solution design. In this role, you will lead implementation services to ensure InEight solutions align with customer business processes, strategic objectives, and operational goals. You will act as a trusted advisor and customer advocate, building strong relationships with key stakeholders while guiding organizations through implementation, adoption, and change management. Beyond implementation delivery, you will support the successful adoption and long-term utilization of InEight solutions, helping customers maximize value from their investment. This includes monitoring solution usage, identifying opportunities for optimization, and working collaboratively with internal teams to ensure continued customer success.

Responsibilities

• Assess customer software implementation needs, including business processes, organizational structure, and technical requirements
• Define implementation scope, estimate delivery effort, and validate end-to-end solution alignment with customer objectives
• Lead implementation engagements by aligning InEight solutions with customer requirements and strategic goals
• Serve as a customer advocate, building and nurturing strong relationships with key stakeholders to support long-term success
• Support customers through organizational change management and adoption of new processes and technologies
• Provide consulting support on industry best practices, implementation strategy, data configuration, reporting, system integrations, and operational processes
• Partner with Sales and Technical teams to develop and deliver customer presentations
• Supervise and guide work of other project-team members
• Contribute expertise in complex technical implementations and construction industry business processes

Qualifications

• 7-10 years Construction industry experience leveraging InEight software or comparable construction technology platforms
• Strong background in Project Controls within the engineering & construction industry
• 3-5 years of experience in software implementation, consulting, or customer success roles
• Experience supporting alternative delivery methods with the ability to negotiate contracts, develop proposals, and deliver customer-facing presentations
• Strong workshop facilitation skills with the ability to analyze customer environments and translate findings into implementation plans
• Demonstrated ability to build trusted relationships with customers and guide organizations through technology adoption and change
• Bachelor’s degree or equivalent professional experience
• Excellent written and verbal communication skills
• Self-motivated with the ability to work independently and collaborate effectively in a remote environment