Customer Success Manager

impact.com is the world’s leading commerce partnership marketing platform, transforming the way businesses grow by enabling them to discover, manage, and scale partnerships across the entire customer journey. From affiliates and influencers to content publishers, brand ambassadors, and customer advocates, impact.com empowers brands to drive trusted, performance-based growth through authentic relationships.

About the role

As a Customer Success Manager, you will be an incredible product expert! This involves utilizing our software suite to build stronger & more successful marketing campaigns. Portraying good business sense, a solid understanding of the digital ecosystem, and being a critical thinker will have you shining and growing every day at Impact.

Responsibilities

• Delivering world-class support to our top clients.
• Maintain a balanced proactive/reactive relationship with your assigned accounts.
• Dedicated duties include account monitoring, regular check-ins, and relationship building.
• Reactive duties include training, product support, and appropriate delegation when technical issues and feature requests arise.

Requirements

• 3+ years experience in affiliate marketing
• Bachelor's Degree or equivalent experience (Business, Marketing, or related field a plus)
• Consistent track record of providing stellar support to customers
• Embraces teamwork and cross-team collaboration
• Strong understanding of the digital marketing ecosystem (Affiliate & Partnerships a plus)
• A healthy dose of initiative and the ability to remain flexible
• Detail-oriented and able to efficiently prioritize tasks
• Be a critical thinker and an inventive problem-solver
• Professional communication skills
• Enthusiastic teammate
• Great conflict resolution skills
• Excellent time management skills

Pay

Salary Range: $80,000 - $95,000 per year, plus Variable Commission Plan ($20,000-$23,750) and stock (RSU) award. This is the pay range the Company believes is equitable for this position at the time of this posting. Consistent with applicable law, compensation will be determined based on the skills, qualifications, and experience of the applicant along with the requirements of the position, and the Company reserves the right to modify this pay range at any time.

Benefits

• Medical, Dental, and Vision insurance
• Office-only catered lunch every Thursday, a healthy snack bar, and great coffee to keep you fueled
• Flexible spending accounts and 401(k)
• Flexible Working: Responsible PTO policy for rest and recharge, flexible environment for work-life balance
• Health and Wellness: Up to 12 fully covered therapy/coaching sessions per year, additional dependent coverage, monthly gym reimbursement
• A Stake in Our Growth: Restricted Stock Units (RSUs) with a 3-year vesting schedule, pending Board approval
• Investing in Your Growth: Free Coursera subscription and PXA courses
• Parental Support: 26 weeks of fully paid leave for the primary caregiver and 13 weeks fully paid leave for the secondary caregiver
• Technology Financial Support: Technology stipend for home office setup and monthly internet allowance