Customer Success Manager

impact.com is the world’s leading commerce partnership marketing platform, transforming the way businesses grow by enabling them to discover, manage, and scale partnerships across the entire customer journey. From affiliates and influencers to content publishers, brand ambassadors, and customer advocates, impact.com empowers brands to drive trusted, performance-based growth through authentic relationships.

About the role

As a Customer Success Manager, you will be an incredible product expert! This involves utilizing our software suite to build stronger & more successful marketing campaigns. You will deliver world-class support to top clients, maintain a balanced proactive/reactive relationship with assigned accounts, and build strong partnerships through regular check-ins and relationship building. Reactive duties include training, product support, and appropriate delegation when technical issues and feature requests arise.

Responsibilities

• Deliver world-class support to top clients
• Maintain a balanced proactive/reactive relationship with assigned accounts
• Perform account monitoring, regular check-ins, and relationship building
• Provide training and product support
• Delegate technical issues and feature requests appropriately

Requirements

• 3+ years of experience in affiliate marketing
• Bachelor’s Degree or equivalent experience (Business, Marketing, or related field a plus)
• Consistent track record of providing stellar support to customers
• Strong understanding of the digital marketing ecosystem (Affiliate & Partnerships a plus)
• Embraces teamwork and cross-team collaboration
• Detail-oriented with the ability to efficiently prioritize tasks
• Critical thinker and inventive problem-solver
• Professional communication skills
• Enthusiastic teammate with great conflict resolution skills
• Excellent time management skills

Pay

Salary Range: $80,000 - $95,000 per year, plus Variable Commission Plan ($20,000-$23,750) and stock (RSU) award. This is the pay range the Company believes is equitable for this position at the time of this posting. Compensation will be determined based on skills, qualifications, and experience.

Benefits

• Medical, Dental, and Vision insurance
• Office-only catered lunch every Thursday, a healthy snack bar, and great coffee
• Flexible spending accounts and 401(k)
• Responsible PTO policy for flexible time off
• Mental health and wellness benefit: up to 12 fully covered therapy/coaching sessions per year, with additional dependent coverage
• Monthly gym reimbursement
• Restricted Stock Units (RSUs) with a 3-year vesting schedule
• Free Coursera subscription and PXA courses for continuous learning
• Parental leave: 26 weeks fully paid for the primary caregiver and 13 weeks fully paid for the secondary caregiver
• Technology stipend for home office setup and monthly internet allowance