Customer Success Manager

About the role

We’re hiring a Customer Success Manager at Hummingbird. This is a highly visible, impactful, cross-functional role that works closely with our customers and with almost every internal team. We’re looking for someone who is passionate about building meaningful relationships and who has a bias for over-communicating and active solutioning.

What you’ll do

• Develop strong, genuine client relationships with Hummingbird’s customers.
• Partner closely with customers, especially at the management and senior levels of the organization.
• Build and execute strategic account plans that drive client satisfaction, retention, and growth to maximize the lifetime value of the partnership.
• Act as a trusted advisor, coaching customers on best practices and helping them navigate how AI is changing compliance work, translating that shift into practical next steps and measurable ROI.
• Collaborate cross-functionally in a fast-paced, high-growth environment; Customer Success partners with most other teams at Hummingbird.
• Help solve customer problems with creativity, empathy, and pragmatism.

What we’re looking for

• Experience in a Customer Success Manager role, ideally for a SaaS company managing enterprise accounts.
• Financial institution or fintech experience a plus.
• Resourceful, proactive, and creative—if a playbook doesn’t exist yet, you figure it out and build it for the whole team to use.
• Analytical mindset; you enjoy looking at data and using it to identify trends and help customers.
• Skilled at discovery; comfortable engaging with stakeholders at all levels, with a proven track record of turning those conversations into action and successful outcomes.
• Curious and always learning; you stay current as our product and industry evolve, and you invest in your own growth as a CS professional.
• Someone who shows up for their teammates and cares deeply about the team’s culture and shared principles; you believe in supporting one another every day, treating everyone with respect, and celebrating how each person’s unique background, experience, and ideas make us all better individually and as a team.