Customer Success Manager

What You’ll Do

• Own the post-sale customer journey from onboarding through ongoing support and retention
• Build deep relationships with customers and act as their primary point of contact
• Develop onboarding and training programs that set customers up for long-term success
• Gather feedback and surface customer insights to influence product direction
• Monitor account health, proactively address issues, and identify opportunities for expansion
• Partner with sales, product, and support teams to deliver a seamless customer experience
• Create and maintain resources (guides, videos, help docs) to support scalable success

Who You Are

• 2–5 years of experience in customer success, account management, or similar roles
• Excellent communicator who can explain complex ideas clearly and build rapport effortlessly
• Empathetic, solution-oriented, and energized by helping others succeed
• Organized and proactive—able to manage many relationships and details at once
• Comfortable navigating ambiguity in early-stage environments
• Bonus: Experience in SaaS, B2B, or working with technical/enterprise users