Customer Success Manager

About the role

This role serves as the trusted partner for WinCap and QSS/OASIS districts, helping them navigate the transition of experienced finance, HR, and operations staff to new generations of administrators. The Customer Success Manager plays a crucial role in ensuring these districts remain confident, supported, and loyal to Harris.

Responsibilities

• Own a portfolio of WinCap and QSS/OASIS districts as their primary relationship and point of contact.
• Spend real time on site with districts, building face-to-face trust that keeps relationships strong through staff turnover and budget seasons.
• Learn each district's goals, calendar, and pain points well enough to anticipate needs before they arise.
• Identify accounts at risk of leaving early and step in to rebuild confidence before a relationship erodes.
• Drive adoption, especially with newer administrators, so districts feel capable and well-supported with the tools they already rely on.
• Check in proactively, not just at renewal time, and turn day-to-day conversations into long-term loyalty.
• Host and coordinate webinars and working sessions that deepen product knowledge across your accounts.
• Watch renewals closely and engage early, so a renewal is a formality rather than a rescue.
• Be the customer's voice inside Harris, bringing the field's perspective back to support, product, and leadership.
• Help shape the Customer Success playbook alongside leadership, contributing to the processes, metrics, and habits the function will run on.

Requirements

• Experience as a Customer Success Manager or in a similar client-facing role, preferably in software.
• The ability to build trust quickly and keep relationships strong over the long haul.
• A knack for translating technical detail into plain, useful guidance for a non-technical audience.
• Strong communication, negotiation, and interpersonal instincts.
• A retention-first mindset: you measure your success by your customers' success.
• A bachelor's degree in Business, Marketing, Computer Science, or a related field, or equivalent experience.
• Familiarity with the K–12 or public-sector world, particularly working with school business officials.
• Genuine enthusiasm for being in the field; you'd rather sit across the table from a district than work the whole relationship over email.

Qualifications

• Experience with the K–12 or public-sector world is a strong plus.
• Experience with the software industry is a plus.
• Experience in a startup or rapidly evolving environment is a plus.

Skills

• Excellent communication skills, both written and verbal.
• Ability to build and maintain strong relationships with clients.
• Strong problem-solving and analytical skills.
• Ability to manage multiple priorities and deadlines.
• Comfortable working in a fast-paced, dynamic environment.

Benefits

• Competitive salary range of $72,000–$82,000/year.
• Travel approximately 25–50%.

Pay

$72,000–$82,000/year

Schedule

Remote-based with frequent on-site client visits (U.S.).

Benefits

• Competitive salary range of $72,000–$82,000/year.
• Approximately 25–50% travel to client sites.