Customer Success Manager

THE OPPORTUNITY

Reporting into our Customer Success Director, you will manage and partner with North America-based Enterprise organisations at the forefront of SAP technology. Your role will be pivotal in ensuring our customers achieve their goals and derive maximum value from our solutions. By forging strong connections, understanding their unique needs, and tailoring our offerings, you will serve as a trusted advisor guiding our customers towards success.

IS THIS OPPORTUNITY FOR YOU?

• Customer Success: 5+ years of experience in a Customer Success or account management function, with a track record of managing mid-to-large value Enterprise accounts.
• Proactive account management: Demonstrable experience in uncovering and driving opportunities within existing accounts, including managing senior stakeholders and navigating complex organisations.
• Exceptional communication skills: You excel at stakeholder management and can effectively navigate cross-functional teams to resolve issues and drive customer success.
• Showcase value: Demonstrable presentation skills and the ability to articulate the business value of technically complex software products to both technical and non-technical audiences.
• Dynamic environment: Experience working within a fast-paced environment, ideally within a tech scale-up or high-growth SaaS business.

WHAT WE DO

We enable every SAP-run business to manage change intelligently - no matter how complex their technology landscape. Our suite of Intelligent Change Management (ICM) solutions harnesses the collective intelligence of the SAP community to help business and technology change teams work together to explore, plan and execute business change imperatives. For over 25 years, we have helped equip, liberate, and champion SAP change heroes at global leaders like Kimberly Clark, 3M, and Vistaprint.

WHO WE ARE

We have been officially named one of the US's Best Workplaces by Great Place to Work, for the third year in a row.

We are at an exciting point as we scale from 130+ global employees, with the foundations in place to grow with purpose, whilst retaining the individual ownership and tangible impact you would expect working in a scale-up organisation.

We are a global team who collaborate across all levels, locations and departments, whilst individually having the knowledge and expertise, autonomy and accountability to drive successful outcomes. Our fast-paced environment means we embrace change and communicate effectively, to proactively and creatively solve problems.

WHY JOIN US?

• Competitive salary and bonus
• Medical, Dental, and Vision insurance
• 401(k) with up to 6% employer match
• Health Savings Account (HSA) with bi-monthly employer contributions
• Flexible Spending Account (FSA)
• Life insurance and AD&D coverage
• 15 days PTO, increasing to 20 days with tenure
• Hybrid working
• Global Flexibility (work abroad up to 1 month per year)
• Enhanced Parental Leave
• Paid Volunteer Day

BENEFITS AND INITIATIVES

• Competitive salary and bonus
• Medical, Dental, and Vision insurance
• 401(k) with up to 6% employer match
• Health Savings Account (HSA) with bi-monthly employer contributions
• Flexible Spending Account (FSA)
• Life insurance and AD&D coverage
• 15 days PTO, increasing to 20 days with tenure
• Hybrid working
• Global Flexibility (work abroad up to 1 month per year)
• Enhanced Parental Leave
• Paid Volunteer Day