Customer Success Manager

About the role

Gravitee is a 2025 Gartner® Magic Quadrant™ Leader, on a mission to govern the world’s intelligence. We deliver the industry’s most advanced platform for Any API, Any Event, and Any AI Agent, trusted by global leaders like Michelin, Roche, and Blue Yonder. Why join us? The Mission: We are the first to bridge traditional API Management with the new frontier of AI Agent Security. The Momentum: A high-growth Leader - combining market credibility with startup speed. The DNA: We hire people who Hold Nothing Back - passionate builders who want to redefine digital infrastructure. Don’t just watch the AI revolution. Build the infrastructure that controls and secures it. Gravitee is redefining how enterprises manage and govern APIs, events, and agents across modern architectures. As adoption accelerates across North America, we are expanding our new business sales team to capture this growth. AI and modern architecture are rewriting the rules of business, and Gravitee is at the center of that transformation. As our Customer Success Manager, you will serve as the strategic guide and technical project lead driving successful enterprise platform deployments. Unlike traditional relationship-only CS roles, this position is heavily rooted in technical implementation, onboarding execution, and driving rapid time-to-value. You will guide enterprise accounts from initial contract signing through architecture integration, platform launch, and long-term expansion. Based in