Customer Success Manager

Who You Are

• Revenue-oriented — you understand that retention and growth are two sides of the same coin
• Proactive, not reactive — you spot risks and opportunities before they become problems or missed quota
• A natural relationship builder who's equally comfortable in a QBR with a C-suite exec or a hands-on product training
• Scrapier, organized, and thriving in a fast-moving environment
• Willing to travel ~30% for client visits, conferences, and trade shows

What You Bring

• 7+ years in multifamily and/or SaaS client success with enterprise accounts
• Demonstrated track record of meeting or exceeding NRR, churn, and retention targets
• Strong executive presence and presentation skills
• Proficiency with Salesforce, Gong, Slack, G-Suite, and similar tools
• An analytical mindset — comfortable using data to tell a story and drive decisions
• Bachelor's degree preferred

Compensation

Base + Variable
Full benefits including health, dental, vision, 401K, PTO, and more.

About Grace Hill

Grace Hill provides industry-leading SaaS solutions that help multifamily owners and operators increase property performance, reduce risk, and grow top talent. More than 500,000 professionals across 1,700+ companies rely on our platform

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US-based applicants only.
Visa sponsorship not available.