Customer Success Manager

What You Will Be Responsible For

• Build the front-line relationship for our customers (dealerships) and liaise with external and internal stakeholders as needed
• Execute a framework to communicate ROI proactively - identify risks and minimize churn
• Analyze our customers' performance based on data and work with the customers to optimize success
• Influence our customers' future lifetime value through high product adoption, satisfaction, and overall customers' health
• Collaborate with cross-functional teams to develop plans that meet the needs of our customers and optimize revenue opportunities
• Understand our customers’ business models and industries to best position adaptive insights to support their business goals

Why You Should Join Us

• At Fullpath, we’re not just building groundbreaking AI—we’re redefining the dealership experience.
• As part of our team, you’ll have the opportunity to make a real impact while working alongside passionate, forward-thinking individuals who love what they do.
• Competitive compensation & comprehensive benefits—because your well-being matters
• Flexible, family-friendly environment that supports work-life balance
• Global team of innovators, collaborators, and go-getters who challenge and uplift one another
• Cutting-edge AI technology that delivers real value and solves complex challenges for our customers
• A culture built on feedback, initiative, and mutual success, where your voice is heard and your potential is nurtured

Benefits

• Medical, Dental, Vision, Disability, Life/AD&D
• EAP, 15 vacation days per year to start, 80 hours of sick leave, 12 paid holidays, paid parental leave
• 401k with company match