Customer Success Manager

What You Will Be Responsible For

• Build the front-line relationship for our customers (dealerships) and liaise with external and internal stakeholders as needed
• Execute a framework to communicate ROI proactively - identify risks and minimize churn
• Analyze our customers' performance based on data and work with the customers to optimize success
• Influence our customers' future lifetime value through high product adoption, satisfaction, and overall customers' health
• Collaborate with cross-functional teams to develop plans that meet the needs of our customers and optimize revenue opportunities
• Understand our customers’ business models and industries to best position adaptive insights to support their business goals

Why You Should Join Us

• At Fullpath, we’re not just building groundbreaking AI—we’re redefining the dealership experience.
• As part of our team, you’ll have the opportunity to make a real impact while working alongside passionate, forward-thinking individuals who love what they do.
• Competitive compensation & comprehensive benefits—because your well-being matters
• Flexible, family-friendly environment that supports work-life balance
• Global team of innovators, collaborators, and go-getters who challenge and uplift one another
• Cutting-edge AI technology that delivers real value and solves complex challenges for our customers
• A culture built on feedback, initiative, and mutual success, where your voice is heard and your potential is nurtured

Benefits

• Medical, Dental, Vision, Disability, Life/AD&D
• EAP, 15 vacation days per year to start, 80 hours of sick leave, 12 paid holidays, paid parental leave, & 401k with company match

Qualifications

• 2+ years of customer success experience in a B2B Automotive SaaS company
• Digital marketing and advertising platform experience (Google, Facebook, Google Ads, Bing, and Google Analytics)
• Must hold current certifications in the following Google platforms, or successfully obtain them within the first 30 days of employment: Google Ads (Display), Google Ads (Search), Google Analytics (GA4), and PMAX
• High level of competency working with data to drive business focus and decision making
• Experience working with CRM systems
• Independent problem-solving skills and adaptivity to change
• Excellent verbal and written communication skills
• Strong work ethic and high energy levels

Requirements

• Legal authorization to work in the United States without the need for employer sponsorship now or in the future
• Ability to sit for extended periods and perform extensive computer work, both of which are key aspects of this role
• Ability to perform job duties from a home office, when applicable, utilizing necessary technology and maintaining productivity
• Regular, reliable attendance and punctuality are essential functions of the job to ensure consistent workflow and communication

Pay

Annual base starting salary: $80,000 - $88,000, depending on experience and other qualifications of the successful candidate.

On target earnings (base + variable) up to $118,000.

Fullpath is open to offering a higher base salary for candidates who exceed the qualifications listed in the job description.