Customer Success Manager
Overview
Front is the customer operations platform designed for B2B complexity, ensuring seamless integration between teams, tools, and customer interactions. Over 9,000 companies, including Uber Freight, Navan, and Stripe, rely on Front for its ability to manage operational layers effectively. The company, backed by Sequoia Capital and Salesforce Ventures, has raised $204M and has received numerous accolades for its workplace culture.
Responsibilities
Own the end-to-end lifecycle for your book of business, driving successful renewals through proactive planning, forecasting, and negotiation
Build and execute renewal strategies 90–120 days in advance, identifying risks early and partnering cross-functionally to ensure seamless execution
Develop strong relationships with key stakeholders, aligning on measurable success metrics and desired business outcomes
Monitor product usage and engagement, proactively addressing adoption gaps to ensure customers realize clear ROI
Lead business reviews and strategic check-ins to reinforce value, strengthen alignment, and surface growth opportunities
Identify and mitigate churn risk using data-driven insights, executing mitigation plans and escalating when necessary
Maintain clear documentation of account health, risks, and blockers while advocating for customer needs and sharing feedback internally
Requirements
1-2+ years in Customer Success, Account Management, or a similar client-facing role in a B2B SaaS environment
Proven experience owning renewals and retention metrics
Strong commercial instincts and comfort leading contract conversations
Ability to interpret usage data and translate it into action
Excellent communication and stakeholder management skills
Highly organized with strong attention to detail
What We Offer
Competitive salary
Equity (post-series D, backed by top VCs)
Private health insurance
Paid parental leave
Flexible time off policy
Focus Fridays - learn more here!
Flexibility to work from home Mondays and Fridays (unless posted as a full-remote role)
Mental health support with Workplace Options
Family planning support with Maven
$100 per month Lifestyle Stipend
Wellness Days
Winter Break - Offices closed from Christmas to New Year's Day
About the Company
Front operates on a hybrid model, meeting in the office each Tuesday, Wednesday, and Thursday to collaborate and stay connected. The company is committed to providing a supportive and inclusive workplace, offering competitive compensation, benefits, and a range of perks to enhance employee well-being and productivity.