Customer Success Manager

Mission

As a Customer Success Manager, your role is to oversee and drive the success of our US clients. The relationship starts the moment the agreement is signed - sometimes earlier - and you'll own it end-to-end from there. You enable, support, and provide oversight for the customer making sure they're able to deliver against the strategic priorities set by executives. Working alongside the client, you drive the adoption of the platform across their teams, manage the implementation project through to go-live, and help showcase the measurable value the solution brings - turning early wins into long-term, organization-wide success and expanded revenue.

What you would do on a daily basis

• Reviewing progress of the customer team against the implementation plan / roadmap, from signature through go-live and beyond
• Identifying friction points and blockers, and helping the customer team work through them
• Working with the product team on identified platform issues to drive resolution
• Understanding the pain points of the client and showing the value of the platform being offered
• Managing the account like a trusted advisor - understanding their workflows well enough to be seen as an extension of their team
• Pricing the account to ensure the right pricing model is in place
• Pricing the account to ensure the right pricing model is in place
• Pricing the account to ensure the right pricing model is in place
• Pricing the account to ensure the right pricing model is in place
• Pricing the account to ensure the right pricing model is in place
• Pricing the account to ensure the right pricing model is in place
• Pricing the account to ensure the right pricing model is in place
• Pricing the account to ensure the right pricing model is in place
• Pricing the account to ensure the right pricing model is in place
• Pricing the account to ensure the right pricing model is in place
• Pricing the account to ensure the right pricing model is in place
• Pricing the account to ensure the right pricing model is in place
• Pricing the account to ensure the right pricing model is in place
• Pricing the account to ensure the right pricing model is in place
• Pricing the account to ensure the right pricing model is in place
• Pricing the account to ensure the right pricing model is in place
• Pricing the account to ensure the right pricing model is in place
• Pricing the account to ensure the right pricing model is in place
• Pricing the account to ensure the right pricing model is in place
• Pricing the account to ensure the right pricing model is in place
• Pricing the account to ensure the right pricing model is in place
• Pricing the account to ensure the right pricing model is in place
• Pricing the account to ensure the right pricing model is in place
• Pricing the account to ensure the right pricing model is in place
• Pricing the account to ensure the right pricing model is in place
• Pricing the account to ensure the right pricing model is in place
• Pricing the account to ensure the right pricing model is in place
• Pricing the account to ensure the right pricing model is in place
• Pricing the account to ensure the right pricing model is in place
• Pricing the account to ensure the right pricing model is in place
• Pricing the account to ensure the right pricing model is in place
• Pricing the account to ensure the right pricing model is in place
• Pricing the account to ensure the right pricing model is in place
• Pricing the account to ensure the right pricing model is in place
• Pricing the account to ensure the right pricing model is in place
• Pricing the account to ensure the right pricing model is in place
• Pricing the account to ensure the right pricing model is in place
• Pricing the account to ensure the right pricing model is in place
• Pricing the account to ensure the right pricing model is in place
• Pricing the account to ensure the right pricing model is in place
• Pricing the account to ensure the right pricing model is in place
• Pricing the account to ensure the right pricing model is in place
• Pricing the account to ensure the right pricing model is in place
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• Pricing the account to ensure the right pricing model is in place
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