Customer Success Manager

What am I going to do?

• Onboard high-value customers with a full demo
• Build and maintain strong, long-lasting customer relationships
• Increase retention and growth of Fiverr’s most valuable customers
• Represent the voice of the customer to provide feedback and insights via high touch relationships into core product and marketing processes
• Identify business opportunities with customers and generate outstanding customer business experience to improve retention
• Be a trusted partner for the customers on the use-case and product functionality to enhance their performance and growth
• Conduct presentations to educate our customers with best practices to utilize business opportunities and product functionalities
• Provide strategic advice to our customers to increase their loyalty to Fiverr.
• Utilize AI tools to gain further customer insights

Requirements

• 1-2 years account management or customer success experience in tech required
• Fluent English is a must; proficiency in an additional language is preferred
• Excellent verbal and written communication skills
• Experience delivering customer-focused solutions and conducting onboarding webinars
• Strong analytical skills to translate data into insights and create structure in ambiguous situations
• Passion for technology and Gig Economy
• Preferred experience with Salesforce and G Suite, particularly Sheets and Slides
• Experience using AI tools