Customer Success Manager

About the role

The Customer Success Manager at Evotix is responsible for helping mid-market and enterprise US customers achieve measurable business outcomes from their investment in Evotix's EHS software. This role involves acting as a strategic advisor to operational and executive stakeholders, driving adoption, mitigating risks, supporting renewals, and uncovering opportunities for customers to realize even greater value from the platform. The role requires collaboration across various teams including Sales, Professional Services, Support, and Product.

Responsibilities

• Build trusted relationships with customer stakeholders and executive sponsors.
• Drive adoption, engagement, and value realization across customer accounts.
• Develop and execute customer success plans aligned with business goals.
• Identify and mitigate customer risks before they impact retention.
• Lead business reviews focused on customer outcomes and success measures.
• Collaborate across Sales, Services, Product, and Support teams.
• Support successful renewals and identify opportunities for account growth.

Requirements

• Experience in Customer Success, Account Management, Consulting, Professional Services, or another customer-facing B2B software environment.
• Experience managing complex customer relationships.
• Strong stakeholder management and communication skills.
• Ability to identify customer risks and develop mitigation plans.
• Experience working cross-functionally across multiple teams.

Bonus Points

• Enterprise SaaS experience.
• EHS, compliance, or risk management knowledge.
• Consulting or professional services background.

Pay

The base salary range for this role is $70,000 - $80,000 depending on experience and location.

Schedule

Evotix offers a flexible schedule to support work-life balance.