Customer Success Manager
eSkill · San Antonio, TX · 2 days ago
On-siteCustomer ServiceFull-time
Responsibilities
- Identify upsell, expansion, and renewal opportunities through usage insights and relationship management
- Manage a portfolio of customer accounts to drive adoption and retention
- Monitor customer health metrics and proactively address churn risks
- Partner with sales, product, and support teams to resolve customer needs
- Cook up customer success communications, outreach programs, expansion and retention plays
- Guide customers through the SaaS lifecycle including adoption, value realization, renewal and expansion opportunities
Requirements
- 2+ years of customer success or account management experience in B2B SaaS
- Experience managing renewals, retention strategies, and expansion opportunities across customer accounts
- Proficiency with Microsoft Office tools
- Eligibility to work in the United States
- Strong written and verbal communication skills
- Highly organized
Preferred Qualifications
- Proficiency with Salesforce, customer success tools, and HubSpot
- Familiarity with HR technology