Customer Success Manager

Primary Responsibilities

• Own a book of business and serve as the primary point of contact post-sale
• Build and execute Customer Success Plans aligned to customer goals, use cases, and success criteria
• Drive adoption through structured engagement (onboarding, pulse checks, monthly check-ins, business reviews)
• Monitor customer health, usage, and sentiment to proactively identify risks and opportunities
• Lead value-based conversations that connect T3 capabilities to ROI, efficiency, and operational outcomes
• Partner cross-functionally (Sales, Support, Product, O&E) to resolve issues and improve the customer experience
• Act as the voice of the customer or customer advocate – surfacing product gaps, process breakdowns, and improvement opportunities
• Identify and drive expansion opportunities through increased product adoption and strategic alignment

Why EquipmentShare?

We do things differently — and we think you’ll feel it from day one. We’re a people-first company powered by cutting-edge technology. That means our proprietary T3 platform doesn’t just run our business — it also makes your job easier, safer, and more connected.

About You

• Want to be part of a team that’s not just changing an industry for the sake of change — we’re transforming it to make it safer, more secure, and more productive
• Bring grit, heart, and humility to your work, and you’re excited about the opportunity to grow within a fast-paced, mission-driven environment
• See challenges as opportunities, embrace change and continuous improvement, bring energy, effort, and optimism every day

Skills & Qualifications

• 2+ years in Customer Success, Account Management, or similar customer-facing role
• Strong ability to manage a portfolio, prioritize accounts, and drive proactive engagement
• Experience working cross-functionally to solve customer problems
• Data-driven mindset with the ability to translate usage into insights and action
• Excellent communication skills with a focus on business outcomes (not just activity)

Preferred Experience

• In SaaS, telematics, construction, or fleet management
• Familiarity with tools like HubSpot or similar CRM/CS platforms
• Experience building or improving CS processes, playbooks, or reporting

Physical Requirements

• Must be able to sit for prolonged periods at a desk and work on a computer
• Occasionally travel to tradeshows
• Attend in person quarterly business meetings

About EquipmentShare

EquipmentShare is an EOE M/F/D/V. Employment is contingent on passing a background check. Additionally, some roles require passing a drug test, depending on the job responsibilities.