Customer Success Manager

About the role

For decades, DTN has been the silent force behind some of the world’s most critical industries—helping businesses navigate complexity, uncertainty, and risk with smarter, faster decisions. From agriculture to energy to weather intelligence, our proprietary Operational Decisioning Platform transforms raw data into decision-grade insights—enabling companies to optimize supply chains, ensure market stability, and safeguard infrastructure against disruption. We don’t follow trends—we set the standard for precision, trust, and operational impact. DTN is at an exciting inflection point. Building off a foundation of financial strength, profitability, and industry trust, we’re accelerating growth and expanding our global footprint. Our purpose-built solutions—powered by AI and honed by decades of vertical expertise—are helping some of the world’s most significant enterprises thrive amid operational constraints and uncover new opportunities in a fast-changing world.

Job Description: DTN is seeking a Customer Success Manager to manage a portfolio of Mid-Market agriculture customers and help them achieve measurable business outcomes through effective adoption and utilization of DTN solutions while protecting and growing recurring revenue. As the strategic point of contact throughout the customer lifecycle, you will help customers define success objectives, maximize the value of DTN products and services, identify opportunities to improve business outcomes, and successfully renew their subscriptions. You will serve as a trusted advisor who proactively drives retention, mitigates churn risk, and strengthens relationships across a diverse portfolio of agriculture customers. This role is ideal for someone who is highly organized, customer-focused