Customer Success Manager
About the role
DTN is seeking a Customer Success Manager to manage a portfolio of Mid-Market agriculture customers and help them achieve measurable business outcomes through effective adoption and utilization of DTN solutions while protecting and growing recurring revenue. As the strategic point of contact throughout the customer lifecycle, you will help customers define success objectives, maximize the value of DTN products and services, identify opportunities to improve business outcomes, and successfully renew their subscriptions. You will serve as a trusted advisor who proactively drives retention, mitigates churn risk, and strengthens relationships across a diverse portfolio of agriculture customers. This role is ideal for someone who is highly organized, customer-focused, and comfortable managing a large book of business through proactive outreach, data-driven account management, digital engagement, and consultative customer conversations.
Responsibilities
- Develop a strong understanding of customer business objectives, operational challenges, and desired outcomes
- Establish and maintain customer success plans focused on delivering measurable business value
- Conduct post-onboarding adoption activities, business reviews, strategic check-ins, and other ongoing customer engagements
- Help customers align DTN solutions with their workflows, decision-making processes, and business goals
- Demonstrate best practices, new product capabilities, and available resources to increase customer value realization
- Monitor customer usage, adoption patterns, health indicators, and engagement metrics
- Proactively identify and address adoption gaps and recommend actions that increase utilization and customer success
- Educate customers on new features, enhancements, and relevant DTN solutions that may improve business outcomes
- Coordinate customer training, enablement, and education initiatives as needed
- Own and manage the renewal process for assigned accounts