Customer Success Manager

DMR Technologies · Lafayette, LA · 2 wk ago

On-siteOTHRFull-time

About the Role

DMR Technologies is seeking a relationship-driven Customer Success Manager to become the primary point of contact for our growing network of agricultural equipment dealers, commercial operators, and drone customers. Once a customer purchases a DMR spray drone—or a dealership joins our dealer network—your mission is to help them confidently launch, operate, demonstrate, support, and grow their drone programs. This position combines customer success, account management, technical support, product demonstrations, and relationship building into one highly visible role.

Responsibilities

Customer Success
- Serve as the primary relationship manager for assigned dealer and customer accounts.
- Build long-term partnerships through proactive communication and regular follow-up.
- Ensure customers remain engaged and successful after purchasing DMR equipment.
- Identify opportunities for additional equipment, accessories, training, and services.
Dealer Development
- Onboard new agricultural equipment dealers.
- Conduct dealership launch meetings.
- Help dealers develop their drone sales strategy.
- Train dealership personnel on DMR products.
- Support dealers during their first demonstrations and customer deliveries.
Customer Training
- Conduct product demonstrations.
- Deliver train-the-trainer sessions.
- Help first-time drone operators become confident users.
- Assist with startup, maintenance, firmware updates, and best practices.
- Support both in-person and virtual training.
Customer Support
- Be the first call when customers need help, addressing issues such as:
  - Technical problems (e.g., "My drone won't arm," "A nozzle broke," "I'm getting an error message").
  - Operational questions (e.g., "How do I update firmware?" "How do I calibrate my aircraft?").
  - Business inquiries (e.g., "Can someone help me quote a spray job?").
- Own the customer relationship and coordinate with Engineering, Operations, Production, or Technical Support until issues are resolved.
Travel & Field Support
- Travel throughout the United States to support dealers and customers (expected travel: 25–50%).
- Conduct site visits and product demonstrations.
- Attend trade shows and customer events.
- Assist Sales with key account launches and strategic opportunities.

Preferred Background

This role may be an excellent fit for someone with experience in:

Agricultural equipment
Precision agriculture
Customer Success
Account Management
Territory Support
Heavy equipment, farm equipment, or construction equipment
Industrial distribution
Drone operations or aviation
Technical sales

Qualifications

Preferred FAA Part 107 Remote Pilot Certificate (or willingness to obtain).
Excellent communication and presentation skills.
Strong relationship-building ability.
Mechanical aptitude and willingness to learn drone technology.
Comfortable speaking to groups and conducting demonstrations.
Organized and self-directed.
CRM experience.
Valid driver's license.
Willingness to travel.

What Success Looks Like

Within your first year, you will:

Successfully onboard new dealers and customers.
Build trusted relationships across DMR's customer base.
Improve dealer confidence and product knowledge.
Increase repeat equipment purchases.
Help customers resolve issues quickly and professionally.
Become the trusted face of DMR after the sale.

Why This Position Exists

DMR's Sales Team is responsible for earning new business. The Customer Success Manager ensures every customer is positioned for long-term success. Rather than simply delivering a drone and moving on, you'll help dealers, commercial operators, and farmers confidently adopt drone technology, grow their businesses, and become long-term advocates for DMR.