Customer Success Manager

About the role

We are a Tel Aviv-based startup looking for our first US-based Customer Success Manager to help our enterprise B2B customers get the most out of our Social Video Intelligence platform. As our first Customer Success hire in the US, you'll play a key role in building long-term customer relationships and supporting our continued growth in the market.

Responsibilities

• Ensure customers fully leverage our product’s features for maximum impact.
• Hold periodic check-ins and training sessions to drive adoption and usage.
• Analyze customer data to identify opportunities for service growth.
• Provide guidance on best practices and product use cases.
• Communicate client requirements to internal teams and collaborate to ensure seamless experiences and continuous improvement.

Requirements

• 3-4 years of B2B Customer Success experience, in SaaS startups.
• 3-4 years of working with enterprise global clients.
• Fluent English and Hebrew speaker with excellent communication skills.
• A proactive problem solver who thrives in a fast-paced, innovative environment.
• Project management skills and the ability to multitask, manage cross-team tasks, quality checks, and client deliverables.
• Strong analytical skills to assess customer usage and extract insights.
• Ability to understand customer needs and map them to product solutions.