Customer Success Manager

Full-time

About the role

At CyberMaxx, we believe it is our duty to defend against those committed to wide‑scale societal disruption through cyberattacks. We help our customers reduce risk by tightly integrating MDR with offensive security, threat hunting, security research, and digital forensics and incident response (DFIR) to continually adapt to new and evolving threats. Our modern MDR (Managed Detection & Response) approach is tailored to the unique characteristics and risk factors of each customer, enabling us to take full ownership of the response process and, optionally, manage key security controls. By thinking like an adversary and defending like a guardian, we help our customers stay a step ahead of threat actors. At CyberMaxx, we value humility, transparency, intellectual curiosity, and a customer‑first approach.

We are looking for a technically proficient and proactive Customer Success Manager with a strong drive for results. The CSM will be a key advocate for our customers, ensuring they derive maximum value from CyberMaxx. The primary focus will be to build and maintain strong, long‑lasting customer relationships, driving customer satisfaction, retention and growth. A strong understanding of the customer success lifecycle is essential, including mapping and managing the journey from onboarding and adoption to renewal and expansion.

Responsibilities

• Proactive Customer Communication: Demonstrating value, sharing thought‑provoking topics, and threat intel.
• Strategic Thinking: Identifying areas for growth and long‑term success.
• Relationship Management: Establish and nurture strong relationships with key stakeholders; serve as the main point of contact for customer inquiries and concerns.
• Customer Advocacy: Encourage satisfied customers to become advocates, participating in case studies, testimonials and referrals.
• Analysis: Identify trends and areas for improvement through analysis of customer data.
• Continuous Learning: Stay informed on industry trends, competitors and new technologies, continuously improving knowledge to better serve our customers.

Requirements

• 3+ years of experience in a customer‑facing post‑sales role within the cybersecurity industry.
• MDR or cybersecurity services experience is a plus.
• Excellent communications and interpersonal skills.
• Strong problem‑solving abilities and a proactive mindset.
• BA/BS degree or equivalent work experience.
• Ability to thrive in a fast‑paced, high‑growth, and rapidly changing environment.
• Experience presenting and engaging with audiences ranging from end‑users to C‑Level executives.
• Ability to collaborate cross‑functionally.
• Project management experience is also preferred.

Benefits

• Flexible Paid Time Off
• 401(k) with a company match
• Medical, Dental, and Vision coverage
• Voluntary Short‑Term and Long‑Term Disability
• Employee Assistance Program with Mental Health Supplement
• Voluntary Basic, Accidental, and other ancillary life insurance
• Health Savings Account contribution (with selection of a HDHP)
• 10 annual paid holidays