Customer Success Manager

About the role

We are currently seeking a Customer Success Manager for our Digital Brand Services (DBS) business division. This position requires extensive client contact, including some face-to-face meetings, and the ability to present complex information in a clear and concise manner.

Responsibilities

• Build relationships with B and C-Level Executives to gain a deep understanding of customers’ business and goals/KPIs;
• Proactively educate clients about industry developments and potential impacts to their business and online strategy;
• Provide clients with strategic insights, analytics and recommendations regarding their assets managed by CSC;
• Serve as primary point of contact for account to ensure all requests and projects are completed on time and on budget;
• Manage customer relationships to ensure retention and satisfaction in assigned accounts;
• Partner with Sales to develop and execute on account plans;
• Identify and help develop additional client contacts within assigned accounts:
• Identify and generate new Sales leads;
• Provide budget projections and conduct contract and price negotiations for assigned accounts;
• Develop and conduct effective client presentations and Business Review meetings either in-person or via Microsoft Teams utilizing PowerPoint and Excel;
• Maintain thorough up-to-date notes, leads, quotations, and contracts through CRM system;
• Keep up to date on industry news;
• Network by attending industry specific events and trade shows and/or conducting company-sponsored webinars;
• Share sales, product knowledge and ideas with other team members

Qualifications

• 3+ years B2B Account Management experience;
• Comfort and experience working with B and C-level executives;
• A history of detail-oriented, multi-tasking in a deadline-driven, dynamic environment;
• Excellent analytical and problem-solving skills;
• Ability to think proactively and strategically to meet the clients’ needs;
• Relentless dedication to outstanding customer service;
• Excellent communication and organizational skills (verbal and written), as well as ability to think quick on your feet;
• Strong negotiation skills and business acumen;
• Quick learner with a demonstrated passion for technology and the Internet ecosystem;
• Ability to work as part of a team and collaborate effectively with colleagues;
• Experience with Salesforce CRM preferred, but not required;
• Intellectual Property, Domain Name, Brand Protection, SSL, DNS Hosting or Phishing background preferred, but not required;
• Multi-lingual preferred, but not required

About the team

CSC is a global business, legal, and financial services company based in Wilmington, Delaware, USA, providing knowledge-based solutions to clients worldwide. We have offices and capabilities in over 140 jurisdictions in the Americas, Europe, Asia Pacific, and the Middle East, and more than 8,000 colleagues. We are the business behind business.®

To learn more, visit cscglobal.com/service/careers .

We are committed to creating a feeling of belonging through a diverse and growth-oriented environment where everyone is valued. We encourage candidates to work closely with our talent acquisition partners to convey their specific needs.

We are committed to attracting, developing, and retaining talented people whose values align with ours. We empower our colleagues to bring the right solutions to market to meet client demand. That’s why we are the leading provider of business administration and compliance solutions.

CSC is a great place to work with smart and dedicated people. We have won several employer recognition awards, including Top Workplace USA, Great Places to Work India, and Built In’s Best Places to Work.

We offer a competitive and comprehensive benefits package that includes annual leave, tuition reimbursement, referral bonuses, and more. As business needs allow, CSC offers hybrid or remote work schedules in alignment with local regulations.