Customer Success Manager

About the company

Creatify is building the world’s first end-to-end AI advertising agent—a platform that automates the entire video ad lifecycle, from scripting and avatar-led generation to testing, optimization, and publishing across Meta, TikTok, YouTube, and more. We’ve surpassed 3 million users across 18,000+ teams. Leading brands—including Applovin, Alibaba, HubSpot, Binance, NewsBreak, and Zumper—use Creatify to produce personalized, high-performing video ads in minutes. We have raised $24M in funding from leading Silicon Valley firms including WndrCo, Kindred Ventures, Millennium New Horizons, NFDG, Comcast Ventures, Creator Ventures, Leadout Capital, and Hat Trick Capital. Based in Mountain View, we are a team of passionate AI researchers, engineers, and advertising veterans.

About the role

We’re seeking a Customer Success Manager to join our dynamic team. In this role, you’ll be the trusted advisor for our customers, ensuring they maximize the value of Creatify.AI’s platform. You’ll work closely with Sales, Product, and Support teams to onboard, retain, and grow our customer base. If you’re a proactive problem-solver who thrives on building relationships and driving customer outcomes, this is the role for you.

Responsibilities

• Guide new customers through seamless onboarding, ensuring they understand and leverage our platform effectively.
• Build strong, long-term relationships with key stakeholders, acting as their advocate within Creatify.AI.
• Drive high retention rates and identify upsell/cross-sell opportunities by understanding customer goals.
• Monitor customer health, anticipate risks, and implement strategies to mitigate churn.
• Gather and relay customer insights to Product and Marketing teams to shape future improvements.
• Develop customized success plans to align our solutions with customer business objectives.
• Encourage customer advocacy through case studies, testimonials, and referrals.

Requirements

• 5+ years in Customer Success, Account Management, or a related role in SaaS/Tech.
• Passion for delivering exceptional customer experiences and driving measurable success.
• Exceptional listening, presentation, and interpersonal skills to engage stakeholders at all levels.
• Ability to troubleshoot issues, manage escalations, and collaborate cross-functionally for resolutions.
• Comfortable analyzing usage data to derive insights and guide customer strategy.
• Thrives in a fast-paced startup environment, managing multiple priorities with a proactive attitude.

Pay

Compensation Range: $75K - $100K