Customer Success Manager
About the role
Citian is a fast growing, venture backed SaaS technology company based in Washington, DC. Our software solutions revolutionize how our transportation and infrastructure systems – roads, rail, transit, bicycle, pedestrian – operate. Our tech solutions reduce traffic fatalities, enhance pedestrian accessibility, and empower system operators to save time & money. You’ll work with some of the brightest minds in the software and transportation industries. Our engineers and data scientists apply the latest in emerging tech, Artificial Intelligence, and Machine Learning to build smarter, more advanced tools for our diverse client base. We work with clients across the United States, with global ambitions in the years ahead.
Responsibilities
- Understand public sector clients’ most important needs and provide an outstanding customer experience while ensuring maximum value from our products and services.
- Help scale the company by building lasting relationships with public sector clients and identifying upsell opportunities within existing accounts.
- Take client feedback and collaborate with Sales and Development teams to ensure an optimal experience with Citian products.
The ideal candidate is passionate about client satisfaction, possesses excellent verbal and written communication skills, and understands how to build and nurture strong relationships with clients and stakeholders.
Requirements
- 3+ years of Customer Success experience ideally within SaaS GovTech
- Proven ability to develop and implement risk mitigation strategies and ensure customer retention.
- Strong track record of consistently exceeding customer success metrics and targets
- Excellent verbal and written communication skills
- Ability to travel to various local and national events as needed (regional and national travel)
Qualifications
- Venture‑backed, start‑up experience
- Prior Customer Success experience with public sector clients
Benefits
- Competitive salary and benefits package including medical, dental, and vision insurance and generous PTO.
- 401(k) company match and monthly commuter transportation benefit.
- On‑site gym and free snacks in the office.
- High‑growth potential and opportunities for advancement within a fast growing, venture‑backed SaaS startup.