Customer Success Manager

Responsibilities

• Develop relationships with a large number of partner practices, driving mutual success through the retention and growth of Cherry transaction volume
• Proactively leverage data, insights, and technology to optimize engagement of your partner practice portfolio and maximize desired outcomes
• Share enthusiasm, best practices, and enable partner practices with a focus on leveraging payment plan technology to grow their business
• Strategically allocate your time on the most productive opportunities of growth and risk mitigation within your portfolio of partner practices
• Master the industry and use expertise to influence business process adoption with your customers as a trusted advisor
• Accurately forecast your expected portfolio transaction volume on a regular basis
• Consistently log and track interactions in our Customer Relationship Management system
• Take initiative to continuously improve your approach by seeking feedback, learning, and experimenting with new engagement tactics
• Take ownership and accountability of your own success, as well as that of your customers
• Strengthen Cherry in your assigned portfolio by asking for referrals at every possible opportunity
• Partner with customers over experience feedback to help inform stakeholder teams, like Product, of opportunity areas
• Act like an owner at all times

Qualifications

• 3+ years of experience in a customer-facing role
• Exceptional verbal and written communication skills
• Strong ability to connect interpersonally with others
• High attention to detail and ability to follow procedure with accuracy
• Developed passion for the customer experience
• Comfortable working with various software platforms
• Adaptable and proven ability to troubleshoot on the fly
• Problem solver with can-do attitude and desire to outperform
• Bonus to those with sales, customer success, or account management experience