Customer Success Manager

About the role

As a Customer Success Manager (CSM) you will be the trusted advisor who ensures our clients don’t just adopt Checkmarx; they thrive with it. You’ll own the client relationship end‑to‑end, driving adoption, measurable value, and long‑term partnership across some of the most security‑conscious enterprises in the world. This role is for someone who loves building relationships, solving problems before they escalate, and turning product usage into real business outcomes.

Responsibilities

• Serve as the primary point of contact for your client portfolio, building relationships from the practitioner level to the executive suite.
• Understand what success looks like for each client and ensure Checkmarx solutions map directly to their business goals; build success plans with clear goals and milestones, track health and engagement metrics, and lead business reviews (QBRs/SBRs).
• Own the client experience from onboarding through stabilization, adoption, and renewal, coordinating smooth handoffs between teams and ensuring nothing falls through the cracks.
• Monitor usage trends, sentiment, and health indicators, stepping in early to resolve issues and manage escalations with calm, clear communication.
• Act as the connective tissue between Support, Technical Account Management, Product, Training, Professional Services, and Account Management, providing each team the context they need to deliver for the client.
• Run purposeful client meetings, keep documentation current, continuously improve delivery, and share client trends and feedback back into Product.
• Develop deep working knowledge of the Checkmarx platform and the application security landscape to guide smarter conversations and recommendations.

Requirements

• 2‑4 years of experience as a Customer Success Manager (CSM) in enterprise SaaS.
• Experience managing enterprise accounts across multiple stakeholder levels, including executives.
• Experience with project management and program management.
• Experience analyzing usage and customer health data to build action plans.
• Strong communication skills: executive presentations, conflict de‑escalation, written success plans.
• Experience collaborating cross‑functionally without formal authority.
• Working knowledge of cloud‑native architecture and tools.
• Fully remote position; ideal candidate located in the Eastern or Central US time zones.

Preferred Qualifications

• Familiarity with Cybersecurity, Application Security (AppSec), DevSecOps, or Secure Software Development Lifecycle (SSDLC).

Pay

Competitive salary (Compensation split: 88% Salary and 12% Variable).

Benefits

• Culture of community and opportunity to work in a growing organization.
• Room for career growth and professional development.
• Training and educational opportunities.