Customer Success Manager

Location: New York, NY
Pay: $90,000 – $130,000

About the role

We are looking for a Customer Success Manager to join our team in New York. In this role, you will be responsible for building strong relationships with our clients, ensuring they achieve their goals while using our products, and driving customer retention and growth.

Responsibilities

• Onboard new customers and guide them through initial setup and training
• Proactively monitor customer health and engagement metrics
• Conduct regular check-ins and business reviews with key accounts
• Identify upsell and cross-sell opportunities within existing accounts
• Collaborate with sales, product, and support teams to resolve customer issues
• Advocate for customer feedback to inform product roadmap decisions
• Develop and maintain customer success plans and documentation

Requirements

• 3+ years of experience in customer success, account management, or a related client-facing role
• Proven track record of retaining and growing customer accounts
• Excellent verbal and written communication skills
• Strong problem-solving and conflict resolution abilities
• Experience with CRM software (e.g., Salesforce, HubSpot) and customer success platforms
• Ability to work independently and as part of a collaborative team

Qualifications

• Bachelor’s degree in Business, Communications, or a related field
• Experience in SaaS or technology industry preferred
• Familiarity with data analysis and reporting tools

Skills

• Relationship building
• Strategic thinking
• Time management
• Empathy and active listening
• Negotiation and persuasion

Benefits

• Competitive salary and performance-based bonuses
• Comprehensive health, dental, and vision insurance
• 401(k) with company match
• Paid time off and flexible work arrangements
• Professional development stipend
• Commuter benefits