Customer Success Manager
What We Offer
Content powers how we work. It’s the billions of files and information flowing across teams, departments, and key business processes every single day: contracts, invoices, employee records, financials, product specs, marketing assets, and more.
Our mission is to bring intelligence to the world of content management and empower our customers to completely transform workflows across their organizations.
The ideal candidate combines customer success, consulting, and solution-oriented thinking—someone who is curious about how businesses operate, comfortable navigating ambiguity, and motivated by driving real outcomes.
Why Join Us?
Box is redefining how enterprises manage and unlock value from their content in an AI-first world.
What You'll Do
- Own the post-sales relationship for a portfolio of enterprise customers, with a focus on driving measurable business outcomes and long-term value realization
- Partner with customers to map and redesign critical workflows
- Identify and activate AI-powered use cases within these workflows
- Translate customer goals into a clear value hypothesis, success metrics and practical AI solutions
- Lead change management efforts to drive adoption of new workflows and behaviors, including stakeholder alignment, enablement and executive engagement
- Conduct strategic adoption business reviews that focus on outcomes, ROI and future opportunities
- Proactively identify risks and opportunities within accounts, using both qualitative insight and data to guide action
- Partner cross-functionally with Sales, Product, Engineering and Professional Services to:
- Expand Box’s footprint within the customer
- Influence product direction based on real-world use cases
- Deliver cohesive, high-impact solutions
- Serve as the voice of the customer, bringing structured insights on workflows, pain points and AI opportunities back to internal team
Who You Are
- Approach your work with a growth mindset and actively look for ways to leverage AI to drive smarter decisions, unlock new use cases, and increase your impact
- Have 3+ years of experience in Customer Success, Account Management, Solutions Consulting, or a related customer-facing role
- Work with enterprise customers and engage with senior stakeholders and executives
- Demonstrate ability to translate customer needs into practical solutions and business outcomes
- Comfort navigating both technical and business conversations, including discussing integrations, systems, and data flows at a high level
- Have solid hands-on experience with modern AI platforms and tools, with enough technical depth to understand, evaluate, and challenge solutions without needing to write production code
- Have strong communication and storytelling skills, with the ability to articulate value clearly and persuasively
- Be proactive, self-directed, and a team player who brings fresh ideas for user adoption, churn mitigation and expansion
Location/Travel
Aligned to a Box office hub; expected in-office 3 days/week. Travel up to 40% for customer engagement
Company Culture
Box lives its values, with community and in-person collaboration being a core part of our culture. Boxers are expected to work from their assigned office a minimum of 3 days per week.
EEO Statement
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability, and any other protected ground of discrimination under applicable human rights legislation.
Equal Opportunity
Box strives to respect the dignity and independence of people with disabilities and is committed to giving them the same opportunity to succeed as all other employees.
Pay Range
United States Pay Range: $100,000 USD - $125,000 USD