Customer Success Manager
Bear Systems · Delhi, OH · 3 days ago
Full-time
About the role
Own onboarding quality, adoption, and renewals for delivered systems. You sit between the client and delivery, turning feedback into backlog without becoming a helpdesk.
Responsibilities
- Own onboarding quality, adoption, and renewals for delivered systems
- Act as the bridge between client and delivery teams
- Turn client feedback into product backlog items
- Maintain enterprise account health post go-live
- Surface expansion opportunities honestly
Requirements
- Three or more years customer success or account management in B2B software or services
- Comfortable with technical products and operational stakeholders
- Evidence of retention and expansion outcomes, not only relationship care
Nice to have
- Enterprise SaaS or systems-integration background
Position details
Team: Business Development | Location: Delhi NCR / Hybrid | Arrangement: Hybrid | Type: Full-time | Level: Mid | Experience: 3+ years | Posted: 30 September 2026 | Closes: 17 January 2027
Hiring process
- Application reviewed by a person (no keyword filter)
- Reply within 5 working days if there is a fit
- 90-minute conversation with the people you would work with
- Paid trial: a real, scoped problem at contract rate