Customer Success Manager

AvePoint is a global leader in data management and data governance, serving over 21,000 customers worldwide across various collaboration environments. Our solutions are available in over 100 cloud marketplaces through a network of 3,500 channel partners.

About the role

We are seeking a talented individual to join our dynamic team. This position offers a unique opportunity to contribute to our mission of modernizing the digital workplace.

Responsibilities

• Develop and implement data management strategies to enhance customer satisfaction and business outcomes.
• Collaborate with cross-functional teams to ensure seamless integration of AvePoint solutions with client environments.
• Provide technical support and guidance to customers to optimize their data management practices.
• Stay updated with industry trends and best practices to inform product development and customer solutions.

Requirements

• Bachelor's degree in Computer Science, Information Systems, or a related field.
• Minimum 3 years of experience in data management or a related field.
• Strong understanding of data governance principles and methodologies.
• Experience with Microsoft Office 365, Google Workspace, and Salesforce platforms.
• Excellent communication and problem-solving skills.

Qualifications

• Proven ability to manage multiple projects simultaneously.
• Experience working with data analytics tools and techniques.
• Knowledge of regulatory compliance standards relevant to data management.

Skills

• Proficiency in SQL and data modeling.
• Experience with data migration and transformation processes.
• Ability to analyze data and provide actionable insights.

Benefits

• Competitive salary commensurate with experience.
• Flexible work schedule to accommodate personal and professional needs.
• Comprehensive health and wellness benefits package.
• Professional development opportunities and training programs.
• Work-life balance with generous vacation time.

Pay

Salary range: $80,000 - $120,000 annually, depending on experience and qualifications.

Schedule

Full-time position with flexible hours to accommodate your needs.

AvePoint is an equal opportunity employer and is committed to fostering an inclusive environment for all employees. We celebrate diversity and are proud to have a workforce that represents the diversity of our customers and communities.