Customer Success Manager
Assembly · New York, NY · 8 mo ago
On-siteCustomer Service$95k–$140k/yrFull-time
Responsibilities
- Owning upsells and retention
- Managing key accounts
- Providing onboarding calls for new customers
- Providing support for priority accounts
- Becoming a Copilot expert
- Helping out in other areas as needed
Requirements
- At least 1 year of experience in a Customer Success Manager role (or similar)
- Customer-centric approach
- Tech-savvy and quick learner
- Scrapiness and willingness to take initiative
- Care about outcomes and metrics
- Passionate about entrepreneurship and small business
- Loves working in person
Qualifications
- Experienced in scaling startup processes
- Ability to handle multiple tasks and adapt to changing priorities
- Strong interpersonal and communication skills
- Understanding of customer success methodologies and best practices
Benefits
- Opportunity to shape the future of customer success functions
- Work in a dynamic, fast-growing environment
- Collaborative and in-person work culture