Customer Success Manager

Responsibilities

• Own onboarding from kickoff to first working agent
• Help teams identify the right first workflow — usually the most boring one
• Build the playbooks and materials that make rollouts repeatable
• Be the customer's voice back to product and engineering
• Track adoption and step in before a team stalls

Qualifications

• 3+ years in customer success or onboarding, ideally at a SaaS company
• A knack for translating technical capability into practical setup
• Genuine patience and clarity with non‑technical users
• Comfort owning outcomes, not just tickets
• Bonus: experience with automation, ops tooling, or technical products

Benefits

• Remote‑first team across time zones
• Competitive salary and meaningful equity
• Health, dental, and vision coverage
• Home‑office and equipment budget
• Annual learning stipend
• Flexible time off, actually taken